View Agenda | Medicare Product Design Master Class | A RISE Health Conference

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Medicare Product Design Master Class
August 5-6, 2024
Orlando, FL

Agenda

Thursday - October 16, 2025

9:00 AM 6:30 PM

8:00 AM 5:30 PM

7:00 AM 4:30 PM

6:00 AM 3:30 PM

Information Desk Open

9:00 AM 10:00 AM

8:00 AM 9:00 AM

7:00 AM 8:00 AM

6:00 AM 7:00 AM

Networking Breakfast

9:00 AM 7:30 PM

8:00 AM 6:30 PM

7:00 AM 5:30 PM

6:00 AM 4:30 PM

Exhibit Hall Open

10:00 AM 10:10 AM

9:00 AM 9:10 AM

8:00 AM 8:10 AM

7:00 AM 7:10 AM

Welcome and Opening Remarks

Conference Co-Chairs:  
Dan Chambers, Executive Vice President 
Payforward  

10:10 AM 11:10 AM

9:10 AM 10:10 AM

8:10 AM 9:10 AM

7:10 AM 8:10 AM

Regulations, Politics, Compliance, and the Future of Product Design

  • Discuss how to balance regulatory complexity with member-centric innovation 
  • Connects the dots across policy, politics, and litigation, and how to lay out a smarter path forward for designing 2026-ready product 
  • Outline key areas shaping the MA product design landscape including stricter audits, strategies for enacting V28, changes in Part D and supplemental benefits, heightened CMS expectations and internal profitability expectations  

11:10 AM 12:00 PM

10:10 AM 11:00 AM

9:10 AM 10:00 AM

8:10 AM 9:00 AM

Designing Without a Net in the Post-VBID Era

  • Hear how leading MA plans are redesigning benefits without VBID flexibility; and leveraging SSBCI, CSNPs, DSNIP, PACE and other core benefit restructuring to maintain market share 
  • Learn how to develop new strategies to remain competitive in Stars, equity, and supplemental benefit offerings 
  • Understand the compliance and documentation expectations that replace the built-in oversight VBID once provided, and what CMS and auditors will now look for in high-touch or targeted benefit design 

Craig W. Fisher, Director, Product Development & Growth Initiatives 
Jefferson Health Plans 

12:00 PM 12:20 PM

11:00 AM 11:20 AM

10:00 AM 10:20 AM

9:00 AM 9:20 AM

Networking Break

12:20 PM 1:05 PM

11:20 AM 12:05 PM

10:20 AM 11:05 AM

9:20 AM 10:05 AM

Learn Strategies to Pivot, Calibrate and Reposition your Plan’s Offerings

  • Review utilization and enrollment data to take a deep dive into the profitability state of your benefits and decide which ones to keep   
  • Hear best practices to help you reshape benefits based on market intelligence and update your strategy, along with internal measures to support changes  
  • Can your benefits withstand scrutiny to ensure they bring high value at a reasonable cost?  
  • Are you a follower or a leader in your market? Discuss benefits and setbacks  

Ana Handshuh, Principal  
Cat5 Strategies  

Abby Katabaro, Managing Director, Medicare Product  
BCBSM

1:05 PM 1:20 PM

12:05 PM 12:20 PM

11:05 AM 11:20 AM

10:05 AM 10:20 AM

Tools and Tech

1:20 PM 2:20 PM

12:20 PM 1:20 PM

11:20 AM 12:20 PM

10:20 AM 11:20 AM

Networking Lunch

2:20 PM 3:10 PM

1:20 PM 2:10 PM

12:20 PM 1:10 PM

11:20 AM 12:10 PM

Turning Member Insights into Smarter Products, Better Experience and Sustainable Revenue

  • Learn how to use clinical, behavioral, and demographic data to tailor benefits and communications for high-need populations like members with diabetes, heart failure, or dual eligibility 
  • Discover how member experience data can reshape product design by identifying friction points, reducing grievances, and improving clarity in member materials and onboarding 
  • Identify when product misalignment is quietly costing your plan Stars, satisfaction, and accurate risk capture 

Jason Montrie, Executive Vice President 
NationsBenefits

3:10 PM 4:00 PM

2:10 PM 3:00 PM

1:10 PM 2:00 PM

12:10 PM 1:00 PM

Designing Supplemental Benefits That Empower the Aging Population and Deliver Results

  • Leverage non-medical interventions, including SSBCI, to help seniors age in place and maintain independence 
  • Prioritize holistic benefit design that addresses social drivers of health and produces measurable outcomes (e.g., reduced ER visits, improved A1C) 
  • Align CMS Part C reporting with empowered aging goals to enhance Stars, product performance, and member retention 
  • Build vendor partnerships and data strategies that support seamless implementation, compliance, and ROI tracking 

Andy Friedell, COO 
The Helper Bees 

Kaitlin Mayhew, Senior Director, Product Development 
Curana Health Plans / Align Senior Care

4:00 PM 4:20 PM

3:00 PM 3:20 PM

2:00 PM 2:20 PM

1:00 PM 1:20 PM

Networking Break

4:20 PM 5:05 PM

3:20 PM 4:05 PM

2:20 PM 3:05 PM

1:20 PM 2:05 PM

Hot Topic: Pharmacy Reform and Impact on Health Plans

  • Discuss the 10 high-impact drugs subject to 2026 price negotiation, and how lower member costs will shift plan strategy, pharmacy network dynamics, and benefit messaging 
  • Understand the financial and operational impact of rebate reallocation and delayed payments on retail pharmacies, and what plans can do to maintain trust and avoid network disruption 
  • Learn how to educate members on formulary changes, prior auth realities, and access issues, while staying compliant and member-centered 

5:05 PM 5:50 PM

4:05 PM 4:50 PM

3:05 PM 3:50 PM

2:05 PM 2:50 PM

Designing for Aging Populations, Growth and Efficiency

  • Explore strategies to evolve your plan design as members age, shift risk profiles, or move across population segments, and when segmentation (e.g., younger duals vs. aging boomers) makes more sense than a one-size-fits-all approach 
  • Discuss how to preserve value for older members while staying attractive and sustainable for younger enrollees 
  • Navigate the impact of Mid-Year Notifications on member trust, Stars performance, and 2027 planning by prioritizing clear, timely communication amid regulatory and benefit changes to reduce confusion, grievances, and call center volume. 

Dr. Shannon Decker, Principal 
VBC One   

Carrie Meyer, Au.D., Director of Clinical Programs 
Amplifon Hearing Health Care 

5:50 PM 6:00 PM

4:50 PM 5:00 PM

3:50 PM 4:00 PM

2:50 PM 3:00 PM

Closing Remarks

Conference Co-Chairs:  
Dan Chambers, Executive Vice President 
Payforward  

6:00 PM 7:00 PM

5:00 PM 6:00 PM

4:00 PM 5:00 PM

3:00 PM 4:00 PM

Networking Cocktail Reception

Join us for drinks, hors d’oeuvres, and face-to-face networking with peers.

Friday - October 17, 2025

9:00 AM 12:00 PM

8:00 AM 11:00 AM

7:00 AM 10:00 AM

6:00 AM 9:00 AM

Information Desk Open

9:00 AM 10:00 AM

8:00 AM 9:00 AM

7:00 AM 8:00 AM

6:00 AM 7:00 AM

Networking Breakfast

9:00 AM 1:50 PM

8:00 AM 12:50 PM

7:00 AM 11:50 AM

6:00 AM 10:50 AM

Exhibit Hall Open

10:00 AM 10:10 AM

9:00 AM 9:10 AM

8:00 AM 8:10 AM

7:00 AM 7:10 AM

Welcome Remarks and Day One Takeaways

10:10 AM 11:00 AM

9:10 AM 10:00 AM

8:10 AM 9:00 AM

7:10 AM 8:00 AM

Evolving Product Design through the Strategic Use of AI

  • Discover strategies for safely leveraging AI in benefit design and member targeting, including practical safeguards for responsible innovation in the absence of formal governmental guardrails 
  • Scaling AI-driven innovation like virtual health assessments, triage bots, and documentation tools, while preserving trust, access, and the human experience 
  • Discuss when not to automate, how to maintain a personal touch, and how to bridge digital gaps in older or underserved populations 

11:00 AM 11:45 AM

10:00 AM 10:45 AM

9:00 AM 9:45 AM

8:00 AM 8:45 AM

Preparing Vendors for the New Era of Technology and Reporting

  • Walk away with a vendor-readiness checklist to help ensure your partners can meet today’s audit and reporting expectations, without slowing down innovation 
  • Learn how to turn compliance requirements into a competitive advantage by aligning vendors and internal teams around clear audit-proof workflows and documentation 
  • Gain practical tactics to modernize legacy systems and paper-based processes, especially with smaller providers, so your plan can withstand 7-year lookbacks and stricter CMS scrutiny 

Moderating:  
Abby Katabaro, Managing Director, Medicare Product  
BCBSM 

11:45 AM 12:05 PM

10:45 AM 11:05 AM

9:45 AM 10:05 AM

8:45 AM 9:05 AM

Networking Break

12:05 PM 12:50 PM

11:05 AM 11:50 AM

10:05 AM 10:50 AM

9:05 AM 9:50 AM

Patient Perspective Panel

12:50 PM 1:50 PM

11:50 AM 12:50 PM

10:50 AM 11:50 AM

9:50 AM 10:50 AM

Networking Lunch

1:50 PM 2:40 PM

12:50 PM 1:40 PM

11:50 AM 12:40 PM

10:50 AM 11:40 AM

Diminish Waste by Creating Outcome-Based Offerings

  • Move away from “checkbox” extras and design offerings that drive real outcomes 
  • Learn how to align benefit design with fraud prevention and CMS’s long-term vision, so you’re not just compliant, but ahead of the curve when funds tighten 
  • Understand how FWA trends, audits, and financial pressure shape what benefits survive, and how your plan can lead with integrity, data, and smarter segmentation 

2:40 PM 3:00 PM

1:40 PM 2:00 PM

12:40 PM 1:00 PM

11:40 AM 12:00 PM

Closing Remarks